Thank you for considering MtnWebs for your web project.
Working with a web or graphic designer for the first time often prompts a few questions. How successful will she be in interpreting your needs? How long will the process take? Take a minute to review the helpful FAQ’s. If you have a question which is not answered here, send me a note from the Contact Page and I will try to answer it as soon as possible.
What is WordPress CMS?
WordPress CMS (Content Management System) is the largest, self-hosted, website and blogging tool in the world and is used on hundreds of thousands of sites across the globe. It uses a simple, intuitive interface to help people maintain web sites themselves.
Once the WordPress CMS framework is set up, all you need is a web browser and an internet connection to update your web site. No additional software is needed. If you have ever used Microsoft Word, you will find the WordPress CMS editing interface reassuringly familiar.
WordPress CMS helps businesses take advantage of the best ways to be heard on the web: blogs, email marketing, forums, calendars, e-commerce and more. When you publish fresh content, it addresses your customer's information needs and search engines love it.
I thought WordPress was just for blogs. How is it a CMS?
If you've avoided looking into WordPress CMS as a solution for your own web site needs because you think it's only a blogging platform (and you don't want a blog) it's time to rethink your position. The self-hosted WordPress version is a dynamic Content Management System (CMS) that is flexible and scalable enough to run an entire web site—with or without a blog. A CMS lets you maintain your site with little or no knowledge of HTML code. WordPress CMS is a robust, yet highly intuitive web site solution. MtnWebs in Hendersonville sets up the framework customized to your needs, then you are able to log-in and update your content without ever having to touch the code. This translates into a huge cost savings for small business owners. The site you are viewing right now was designed using WordPress CMS and shows you some of the functions that can be incorporated.
Why use WordPress CMS over other options?
It's fast and easy to use. It's extendable if your business website needs room to expand. You can create job boards, forums, galleries, FAQ's, contact forms—you can build just about anything with WordPress CMS.
Where can I find information and tutorials on WordPress?
On the front page of this site is a screencast Introduction to WordPress. WordPress.tv is an incredible resource for all things WordPress. The official WordPress web site is WordPress.org.
What's your phone number? Can I talk to you on the phone?
Due to the volume of calls coming in while I'm designing and the different schedules that clients are on, email is always the best way to contact me: stacy@mtnwebs.com. This also enables me to have a record of your requests and updates. You can also IM me at stacyvh on Skype. I'm logged in regularly throughout the day.
Web Site Project Sign Off
Once a client recieves the notification that their project is nearing completion—minor updates and changes to existing web sites can be made for up to (3) days prior to completion of the site. Please get back to us (via email) as soon as possible with any questions or minor modifications you may need. This also includes problems you may encounter with your site (i.e. something not working or an element not displaying correctly). Any requests for updates, changes, modifications and/or revisions after the 3 day period will be billed at the normal rate of $75/hr.
What is included in your WordPress site packages? What is not included?
Included: Installation of the latest version of WordPress to use as a CMS, creation of a database, installation of theme, configuration of pages and menu, installation and set-up of a selection of plugins that suit your needs, basic Search Engine Optimization (SEO), configure spam protection, daily back-up and all rights of the web site belong to you! What is not included: domain name purchase, hosting, logos, text, stock photos or illustrations.
Data Back-up
Client assumes all responsibility for their files and themes. While we do our best to try to keep a back up copy of your files, it is your responsibility to back up your files and themes in case of an emergency.
How long does it take to create my new web site?
We target for a turn-around time of 30-45 days depending on the complexity of your needs. However, understand this is an estimated time frame.
We process our orders on a first-come-first serve basis—we do not accept rush orders.
Are stock photos or illustrations included in the web site design?
No, however I can find almost any image you require at a very affordable price. If you have your own images to use, please send only those that you want to include (no extras)and materials submitted for the website must be the sole property of your company—that no other entity has rights of any kind to the submitted materials. Use on any non-licensed imagery is the sole responsibility of the client.
You designed my web site for me a month ago, I added some things to it and now it is not working. Will you come fix it for me?
We are available to provide design repairs, yes. However, if your project is more than 3 days past the final sign off, any additions or repairs after the fact will incur additional fees. We ALWAYS recommend keeping a back up copy of your information on your computer. Also, we install software that automatically backs-up your data daily.
Will you teach me how to blog and answer all my questions on how to use WordPress, or my platform of choice?
At the beginning of a project, we are happy to answer all of your questions about your individual project. Additionally, e-mail consultation for established client projects, is provided free of charge—Up to three hours total general orientation and design consultation is included in the initial quote.
Additional education and consultation is billed at our hourly rate. We are very happy to point you in the direction of useful resources in order for you to read and learn about the technology. We do not provide ongoing training or endless support. We often post videos, links and manuals on our web site for reference. We may offer group educational events in the future.
How do I start a project?
Just click the "Accept" button on your estimate and send a non-refundable deposit for 1/2 the estimate.
What are your Terms of Service?
They are posted for upload at the top of this page and available under the documents tab when you log in to view and estimate or invoice. It contains some very useful information. Reading and understanding our Terms of Service can go a long way to avoid common s down the road.
Do you provide written design estimates?
Yes, we provide written estimates by email. By accepting this estimate you are agreeing to our Terms of Service, available for download on this site or under the Documents Tab when you log in to our invoicing system. A non-refundable deposit of 1/2 estimate due before start of project. Balance due upon completion.
What payment methods do you accept?
Cash, check and PayPal via your online invoice.
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